Troubleshooting
Start with a fresh command view. Old messages can show old inventory, timers, or permissions, and some controls deliberately stop listening after a short session. Before repeating a purchase, transfer, or reward action, check whether it already changed your balance or inventory.
Command missing or not responding
Section titled “Command missing or not responding”| What you see | What to do |
|---|---|
| No commands from Gnome in the picker | Check that you are choosing the correct bot, that it is present in the server, and that application commands are allowed in the channel. Ask a server manager if channel access is restricted. |
| English command name differs from the wiki example | Your Discord language may localize it. Use the English/Turkish command map. |
/settings missing in the picker |
Look for its localized name or use Notification Settings from /vote. |
/sell missing |
Open /inventory and use Sell. There is no live standalone /sell command. |
| Bot not responding to several fresh commands | Try /ping and check other users’ fresh commands. If the problem persists, report the time and server/channel in support. |
/help groups commands in its reply. For pets, battles, or a locked incubator, see the companion guide.
Button or menu stopped working
Section titled “Button or menu stopped working”Open the command yourself instead of using another person’s controls. Mailbox, social, visit, and reward actions check ownership where appropriate. “Not your buttons” means you need your own command view.
Some views use short interaction sessions:
| View | Session length |
|---|---|
| Friends main dashboard and selection views | 5 minutes |
| Friends request confirmation and gift item selection | 1 minute |
| Leaderboard category selector | 5 minutes |
| Achievement category selector | 2 minutes |
After expiration, reopen the command. Refreshing the website or clicking the old button repeatedly will not restart a Discord interaction session. New purchases, inventory changes, and friendships may also need a fresh view.
Farmer not found
Section titled “Farmer not found”Run /start to create your profile. When an action names another player, that player must also register: a Discord account existing in the server is not the same as a farmer profile.
For your own farm use /farm; /visit rejects self-visits. /send rejects self-transfers, and /friends add rejects adding yourself. Re-running /start is not an account-reset or deletion command.
Locked item, building, or upgrade
Section titled “Locked item, building, or upgrade”Read the level, cost, prerequisite, and capacity shown by the current view. Having the command does not mean every item inside it is available at your level. Check /profile for farmer progress and the relevant building view for its own state.
The Beehive vote gate is separate from progression: an active vote within 12 hours unlocks it, or 2 lifetime votes unlock it permanently. Complete the vote on Top.gg, then reopen the feature. Clicking the vote link alone is insufficient.
For crop and garden requirements see crops and gardens; for animal and resource gates see animals and economy.
Crop not ready or watering has no effect
Section titled “Crop not ready or watering has no effect”Check the crop’s displayed state and remaining time in a fresh farm view, then check /weather. Read watering and weather before comparing growth timers.
Self-watering and support watering are separate, once-per-planting actions. If another helper has already filled a crop’s support slot, your help will not repeat it. No eligible plots can mean empty plots or already-used watering slots. Wait for new planting rather than trying to water the same crop repeatedly.
For animals, check feeding, water, production, and the correct building or collection view. Opening /farm alone does not collect every subsystem’s product.
Friend or gift action rejected
Section titled “Friend or gift action rejected”| Message or state | Recovery |
|---|---|
| Request already sent | Wait for the recipient to open Requests and accept or decline. |
| Request already received | Open your own Requests and respond to it. |
| Not friends | A pending request is insufficient for gifts; complete acceptance. |
| No giftable items | The current item picker offers harvested wheat, carrot, and tomato. Check the displayed quantity and reopen. |
| Insufficient gift quantity | Check inventory and reopen; an item may have been sold or spent after the view opened. |
| Blocked relationship | Repeated requests do not bypass the restriction. |
The gift menu sends one crop item per selection, with no amount field. Friendship is required for crop gifts, while /send, /visit, and support /water do not require accepted friendship. See friends and gifts.
Corn, potato, and lettuce can let you enter the Gift flow but are not selectable in its current item menu. If /inventory shows a supported crop while the gift menu shows 0, keep both views for support.
Coin transfer failed or balance seems wrong
Section titled “Coin transfer failed or balance seems wrong”Confirm the target is registered, is not you, and the amount is a whole number of at least 1. Check your current Coins. After a generic error, inspect both balances before submitting again, because the expected visible result needs to be established first.
If you still find a mismatch, preserve the command response, recipient, amount, and approximate time for support. The player interface has no transfer undo button.
Farm Like is disabled
Section titled “Farm Like is disabled”You can like a given farmer once. The same farm does not become likeable again when you reopen /visit, and there is no daily like reset. If the button belongs to another visitor, open your own visit. See visits and rankings.
Mailbox reward missing
Section titled “Mailbox reward missing”Open the message and inspect its state. Read means you still need to claim its rewards. Claimed means it already completed. Expired means its deadline passed and it cannot be collected.
For stale or unavailable messages, refresh the list or reopen /mailbox. Check /profile for Coins and XP and /inventory for items after a claim. Archive deletion does not reclaim or repeat rewards. See mailbox states.
Vote reward or DM missing
Section titled “Vote reward or DM missing”Check that Top.gg completed the vote for the same Discord account and allow time for processing. Reopen /vote to check your recorded vote and check your inventory for items. If you voted before registering, run /start to collect the queued rewards. Closed DMs or a disabled reward DM preference can prevent the message even when you earned the reward.
A vote interval is 12 hours; the streak continues only when the next recorded vote is within 48 hours. A reset streak is different from losing lifetime votes. Keep the vote time and confirmation if support needs to investigate. See vote rewards.
World Tree action blocked
Section titled “World Tree action blocked”- Feed: use branch fertilizer, with enough to fill all missing energy; a full branch cannot be fed again.
- Claim Blessing: wait 4 hours after feeding, and claim the outstanding blessing before the next cycle.
- Upgrade Skill: check branch level, available points, and the current cap. Farmer level is different.
- Reset Skills: first claim a ready blessing; reset is blocked while it is maturing or ready.
- Fruit: server tree level 3 is required; check the shared pool, one claim per cycle, and your 2-hour cooldown across servers.
- Quest rewards: check your progress in the same server and period, then use Claim Quests. Already claimed objectives do not pay again.
Reopen /worldtree after changes. The World Tree guide has costs, timers, skill unlocks, and rewards.
Event cannot be joined or progress is empty
Section titled “Event cannot be joined or progress is empty”Use the numeric ID from /event active. IDs must be whole numbers of at least 1. An upcoming/inactive event, unmet minimum level, or missing required achievement blocks joining. Already participating means you should use /event progress id:<number>.
No participation record means you have not joined that event. The feature is work in progress; report the event ID, expected objective, action, and time when progress or a stated bonus does not match. See events.
Wrong language or unwanted notifications
Section titled “Wrong language or unwanted notifications”Open /settings to check whether you chose a language manually or follow Discord automatically. Use the four switches in the same screen to adjust each kind of notification. See language and privacy.
Report an unresolved problem
Section titled “Report an unresolved problem”Contact Gnome support with the command, relevant message link or screenshot, approximate time, and expected versus actual result. Include the crop, item, player, or event ID when relevant. For a purchase or reward issue, note the balance or quantity before and after if you know it.